Follow us on a tour of customized trainings delivered by Management Academy.
We have proudly supported

300+

clients with their training needs.

Read about some of our projects below.


Healthcare industry

Delivery
June 2017

About the client
Our client with an international staff of more than 200 people, is a research and public utility institute under the patronage of the Cambodian Ministry of Health.

Client need
The client felt the need for both the front-end and back-end staff to be able to better handle and service their clients. As they received a few feedback where the clients were unhappy and complained about their services, the client wanted to provide training to its staff to manage both the internal and external customers.

Our service delivery
MA organized a one day training that was done in two batches to accommodate the total number of 30 participants. The trainer covered the same topic and content for the two different groups over a weekend. The method used to train included helpful and enjoyable role plays, clear explanations and real time examples. At the end of the session, all participants received a certificate of participation. Etiquette for Excellent Customer Service enabled the staff to handle and manage customer’s feedback by employing six ways to solve customer service related problems.



Consumer products

Delivery
July 2017

About the client
Our client’s vision is to create a better future by helping people improve their lives through better nutrition and an unparalleled business opportunity.

Client need
The client felt that most of operations and sales members were receiving daily complaints and were not able to manage complaints. Apart from that, the warehouse team was also getting complaints from other team members that they couldn’t control the stock well. This pointed towards poor communication between teams and their members. MA’s trainer delivered an Etiquette for Excellent Customer Service training and identified who their customers segment was, helping to handle complaints in a more effective way to reduce complaints and improve the teams’ non-verbal communication.

Our service delivery
The trainer was engaged closely with trainees. They explored and analyzed who their customer segments were, developed a customer profile and learned the dos and don’ts of effective customer service through role plays. They also explored the importance and difference between internal and external customer, and the importance of good communication.



Banking & Finance

Delivery
June 2017

About the client
Our client has built long-term value and recorded consistent growth by building on their strengths and by executing exceptionally well in their personal and business banking services.

Client need
The constant struggle between a risk department and the sales team in a bank is known to all. Therefore, our client wanted to run a training course to enhance the knowledge of all the team members from these two departments and thereby limiting opportunities of differences between these two departments. Credit and Risk team were facing with loan issues. They were missing a lot of loan requested by customer.

Our service delivery
After an initial training needs analysis, our experienced trainer with 17 years in the banking industry provided a Credit Valuation, Risk and Credit Writing training to the identified team. We organized a two days training where 15 trainees joined the training from the two departments. The level of trainees were between Junior to Manager. The trainer selected 5 live case study to explain and improve their financial analysis skills and understanding the requirements in the credit proposals. Since the case studies were live it was more relevant to the Cambodian context, reliability of the financial statements and risks. By putting the credit and risk team members together in the same training session and discussing case studies together, helped them understand each others concerns. Not only this under the guidance of a banking industry expert, they improved their credit analysis and writing skills to fasten the credit process.

Our client staff had gotten special technique from trainer how to analyzed local financial statements and sales team learnt how to respond to customer in a professional way and not accepting excuses for not being able to provide enough documents for a loan.


Transport & Logistics

Delivery
May 2017

About the client
Our client is an in.

Client need
IPC felt the need for both the front-end and back-end staff to be able to better handle and service their clients. As they received a few feedback where the clients was unhappy and complained about their services, IPC wanted to provide training to its staff to manage both the internal and external customers. Etiquette for Excellent Customer Service will help to avoid, handle and manage customer’s feedback by front-line staff.

Our service delivery
MA organized a one day training that was done in two batches to accommodate the total number of 30 participants. The trainer covered the same topic and content for the two different groups over a weekend. The method used to train included helpful and enjoyable play roles, clear explanation and real time examples. At the end of the session, all participants received a certificate of participation and feedbacks from them were collected through evaluation forms.

The Institut Pasteur du Cambodge ’s staff learnt how to handle the complaints and six ways to solving the customer services related problems.